Over the past few weeks, our support team has received increasing reports of errors related to Windows 10.
Specifically, users try to update to the latest version of Windows 10, only to receive an error message saying, “Windows 10 is no longer supported on this PC.”
That error message is related to the Windows 10 Creators Update. Specifically, certain types of processors are not currently compatible with the update. Don’t panic! According to a report from Acer, Microsoft is currently working on a solution. However, if Microsoft doesn’t release a solution, then your computer could lose support in 2018.
The issue is related to Intel’s Clover Trail Atom processor, which started appearing on computers (particularly Acer models) starting in 2012. For whatever reason, four specific Clover Trail Atom processors are not compatible with the Windows 10 update.
The issue specifically involves the Atom Z2760, Atom Z2520, Atom Z2560, and Atom Z2580 processors. These processors were installed on Windows 8 and 8.1 computers starting in 2012. When Windows 10 was released, users received a free upgrade offer.
You Might Have to Buy a New PC in 2018
If you see the above error message, then that means your PC is stuck on version 1607 of Windows 10.
Microsoft only supports previous versions of Windows 10 up to 18 months after their initial release. Since the version 1607 update was released in August 2016, that means users may lose support in 2018. That could leave them with an unsecured, exploit-filled PC that’s dangerous to use.
Fortunately, if you trust Acer and Microsoft, a fix is being proposed as we speak. That fix would allow the processors listed above to work with the Creators Update. If that fix doesn’t work, however, then your Windows 10 PC could lose coverage in 2018.
Ideally, all of this will blow over, and you’ll see the Creators Update on your Clover Trail Atom processor-powered PC in the near future.